Shipping policy

Shipping

STANDARD SHIPPING
​We offer Standard Shipping via Australia Post. Standard Shipping typically takes between 3-5 business days for NSW addresses and between 7-10 business days for interstate addresses (excluding processing time). Shipping times may be longer to rural and non-metro addresses and during peak times.

For all domestic orders, it is a flat rate of $6. Orders are typically dispatched within 2-3 business days after you have ordered. Please note: We are unable to send to parcel lockers or P.O boxes. If your order hasn’t arrived within the expected delivery window as stated from the courier please contact us via email hello@motherlode.au

LOCAL PICK UP
If you’re based in Sydney, reach out to ask about local pick up. We can organise pick up from one of our partners, or from us directly. Simply reach out before placing your order and we can provide you with a code to apply at checkout if we have ascertained that local pick up will work logistically. Please wait for a confirmation email that your order is ready before coming to collect.

EXPRESS SHIPPING
We can organise Express Shipping at an additional cost. Please reach out if this is something you require. Express Shipping typically takes between 2-3 business days for NSW addresses and between 4-5 business days for interstate addresses (excluding processing time). Express Shipping is offered via Australia Post Express.

INTERNATIONAL SHIPPING
Currently we don’t offer standard international shipping, international shipping can be arranged at an additional cost to the customer. If you are an international customer please email us and we can arrange your order manually. Hopefully in the near future we can have international shipping integrated into our online store.